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Your Privacy Matters

This Privacy Policy explains how Asteria Mental Wellness collects, uses, stores, and protects information shared through this website.

1. Information We Collect

We may collect personal information such as your name, phone number, email address, age, appointment details, concerns, messages, and information submitted through contact, booking, collaboration, or work-with-us forms.

2. How We Use Your Information

Your information is used to process bookings, respond to enquiries, manage appointments, provide service-related communication, improve the website, and support the services offered by Asteria Mental Wellness.

3. Appointment & Payment Information

Payments are processed through Razorpay. Asteria Mental Wellness does not store your card, UPI, net banking, or payment credentials. Payment-related information is handled securely by the payment gateway.

4. Confidentiality

Information shared for therapy-related purposes is treated with care and confidentiality, subject to ethical, professional, and legal limitations, including situations involving risk of harm or legal requirements.

5. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

6. Sharing of Information

We do not sell your personal information. Information may be shared only when necessary to provide services, comply with legal obligations, process payments, or operate the website securely.

7. Cookies & Website Usage

This website may use basic cookies or similar technologies to support website functionality, improve user experience, and understand general website usage.

8. Third-Party Services

The website may use third-party services such as Razorpay, Google Drive, Google Forms, Gmail, or hosting providers. These services may process data according to their own privacy policies.

9. Data Retention

Personal information may be retained for as long as necessary to provide services, maintain records, respond to enquiries, meet legal obligations, or manage appointments.

10. Your Rights

You may contact Asteria Mental Wellness to request access, correction, or deletion of your personal information, subject to applicable legal, ethical, or professional record-keeping requirements.

11. Updates to This Policy

Asteria Mental Wellness may update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact

For questions about this Privacy Policy, please contact us at admin@asteriamentalwellness.com.

Need More Information?

If you have questions about how your information is handled, please reach out to Asteria.

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